Welcome to the Latitude Wine Online Store

Frequently Asked Questions

Is your site secure?

Yes – we have put in place a number of fool proof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers' transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

 

Is my privacy assured?

Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.

 

Can I order by telephone?

For security reasons, we are unable to accept payments over the telephone.

 

Can I send my order to a different address?

Yes – just enter the name and address of the person you want us to deliver to in the 'Delivery Details' section when you are placing your order.

 

I am sending a gift but do not want to send an invoice…

We dispatch gifts on behalf of our customers all the time and can add a gift message to accompany your order. Simply proceed to Checkout from your shopping basket and you will be able to add an address and gift message for this order. You can be assured that we will only send out the gift message and a delivery note with the order.

 

I am a Loyalty Card holder; do I get my discount on online orders?

Yes – once you have registered your Loyalty card our website will recognise that you fall within this customer group*. Your 10% discount on applicable products will be applied at the checkout** and will be reflected on you invoice.

*please allow a minimum of 24 hours for your account status to be updated. If you would require your account status to be updated faster, please contact us on 0113 245 3393.

**the 10% loyalty discount cannot be used in conjunction with any other offer, unless stated within the promotional offer terms and conditions.

 

How do I redeem discount codes?

To redeem a discount code, just type it into the box at the right of your shopping basket and press ‘Apply’, followed by ‘Proceed to Checkout’. It’s as simple as that.

 

I want to buy a gift for my friend, but I don't know what to get. What should I do?

If you have no way of finding out what your friend likes, you can go to our gift ideas page, where you will find all of the gift packs and sets that we currently have available.

You could also take a look at our blog where our team have selected seasonal products that they love.

Or if you have an idea of what your friend might like, you can choose a product that they might like and scroll down to related products to see what we have suggested for you. Or maybe, click on the product tags to see other products that match what you are looking for.

 

Can I send a message with my gift?

Yes – a personalised gift message service is available on all orders. There is no charge for this service and the message will be printed onto a card and packed into the order. Once you have entered the shipping address and selected the shipping method just check the “add gift options” and then “add gift options for entire order” and enter the requested details*.

*please check your message clearly as we cannot be held responsible for spelling mistakes.

 

Can you gift-wrap the bottles?

Yes – under certain circumstances. For deliveries within the Leeds postcode area we are able to deliver your order in gift packaging* as these deliveries will be undertaken by our in-house team. However, for deliveries outside of this area, we are unable to pack items within gift packaging as it is our number-one priority is that your order arrives unbroken and in perfect condition, so we have to pack all our orders very carefully and within the conditions set by our courier, TNT. Unfortunately, this makes gift-wrapping impossible.

 

To order gift packaging, please find the category within our shop (or click here) and simply add it to your order. If we have any questions regarding your order, we will contact you to clarify any issues.

*certain products will not fit into our gift packaging. We try to reflect this within our product images, however if you are unsure, please feel free to contact us on 0113 245 3393 or info@latitudewine.co.uk. If an order is placed, and cannot be accommodated, we will contact you and attempt to rectify the issue as quickly as possible.

 

How much does delivery cost?

For full details of our delivery charges, visit our Delivery Charges section.

 

Do you ship internationally?

Currently, we are unable to offer international delivery. If you wish to discuss this matter further, please contact us on 0113 245 3393 or info@latitiudewine.co.uk

 

How quickly will my delivery arrive?

For deliveries within the Leeds area, we will endeavour to deliver your order as soon as possible. For residential delivery addresses, we will contact you to arrange a delivery time. If the delivery is going to a business address, we will deliver anytime Tuesday-Friday, 11am- 5pm.

 

For deliveries outside this area, we will hand your order over to TNT for delivery. If your order is placed before 2pm we will dispatch it the same day and you will receive it the next working day.

 

While we endeavour to keep stock levels on our website correct, there may be occasions when items are out of stock. In this circumstance, we will contact you to discuss this matter further.

 

Is there a minimum order?

No – we are happy to ship just one bottle, but please be aware of our delivery charges.

 

Do you have a next-day/Saturday delivery service?

We endeavour to dispatch all of our orders on a next-day basis, provided the order is received by 2pm.

For residential deliveries within the Leeds area, we are happy to arrange deliveries for a Saturday. This will can be arranged via email once your order has been placed. Please wait for our team to contact you to arrange this.

For deliveries outside of this area, this can be arranged but you will need to place your order via telephone. Please note that we can only arrange deliveries over the telephone that are being delivered to the registered address of the payment card.

 

What happens if my parcel is damaged when it arrives?

We take every care to ensure all parcels are sufficiently packed, and hand them over to a well-respected courier: TNT. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as 'Arrived Damaged' or refuse to sign for it and have it returned to us. You should contact us immediately if this happens 

If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and contact us immediately so that we can arrange a replacement for you.

 

Are all of your bottles available to buy from the website?

Yes – but there are certain restrictions. The shipment of beer bottles to addresses outside of the Leeds area has proven hazardous in the past so we have taken the decision to restrict the number of bottles we send out on each order. If you would like to arrange a larger order of beer, then please contact us on 0113 245 3393 or info@latitudewine.co.uk

 

Change in your order status

While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.

 

Out-of-stock items

While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.

 

Discontinued items

From time to time, items will be discontinued and as such will not come back into stock. When an item is discontinued, we will remove this item from your order. If you paid with a credit card, we will not charge you for the cost of the item or any associated taxes, shipping and handling charges.

 

Non-stock items

There may be certain items on our website that are consistently out of stock. It may be that we list these item as non-stock items, but they can be ordered on request. Items that are available in this way can be ordered on a back-order process and will be dispatched when we receive them. We will communicate estimated delivery times to the best of our knowledge. We endeavour to delivery these items with 14 working days of receiving your order. For further information, please call 0113 245 3393 or info@latitudewine.co.uk