Welcome to the Latitude Wine Online Store

Cancelling My Order

All customers have a right to cancel their order at any time up to fourteen days from the date of your order being placed ('The Cancellation Period') unless the order includes products that have been personalized or that we have specified the products as being non-returnable.

To cancel your order, you must inform us via telephone or e-mail before the expiry of the cancellation period. If you have already taken delivery of the order, you should return the product(s) to us.

Unless the items being returned were delivered in error or the items were damaged or defective, you will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. As such, you should ensure that the product(s) are adequately insured. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us.

Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 30 days of your notice of cancellation.